How do I get a refund from zalora?
In cases of purchase exchanges, we will refund you via wallet credit which you may utilize for your next purchase. In the event you prefer to be refunded by different means, please contact our Customer Service Team via chat here or drop us an email at [email protected] and we will try our best to assist you.
How do I get a return label from zalora?
Kindly fill in this form to lodge a return to Zalora Customer Service.
- Step 1: Please fill in your return information: Select your current state:
- Step 2: Print & stick CollectCo label on the parcel. Note: Your parcel must adhere to our Parcels Requirements Guideline.
- Step 3: Track your parcels online.
How do I return an item to zalora Philippines?
Fill out the online return form to request for a zalora return, refund or exchange. You can choose your preferred refund option and create an exchange order yourself. Place the items in the Zalora product packaging, if you still have them.
How can I transfer my zalora wallet to GCash?
Under ‘Payment Options,’ select GCash as your mode of payment. After reviewing and placing your order, you will be redirected to the GCash page, where you need to input your 11-digit mobile number linked to your GCash wallet. You will receive an SMS asking to reply with your 4-digit MPIN within 5 minutes.
How do I contact Zalora Philippines?
We can be reached via email at [email protected] (the “Platform”).
How do I contact Zalora customer service?
You may contact ZALORA Customer Service Team at 03-92123535 or [email protected] in case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
Can I return ZALORA at J?
You can return items from different orders together – simply pack them in one package and drop it off or have it picked up. Please ensure to submit a return request for all returned items.
Is ZALORA return free?
Zalora provides free returns within 30 days of delivery. To return the item you buy in zalora, you just have to fill in the return slip and return the item with the tags attached, together with the invoice within the original box. Don’t forget not all items are exchangeable and refundable so check your item first.
Can I return ZALORA without original packaging?
RETURNS AND REFUNDS POLICY The Product shall be unused, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Platform.
Can I transfer Zalora wallet to bank account?
Kindly take note that we are unable to reverse your wallet credit amount into your credit card account. However, no worries, we’re able to proceed with refund via bank transfer. Please share the following details with us via PM and we’ll proceed accordingly.
Can you refund Zalora wallet?
Contact your bank/card issuer to inquire about this. GCash: By default, orders paid with GCash are refunded as ZALORA Wallet Credit. If you wish to be refunded via GCash, you may contact our Customer Service Team.
Can I chat in Zalora?
Our Customer Service Team remains available: Chat with Lora (chatbot) 24/7 and with our live agents 9 am to 6 pm Monday – Sunday. Send us an email here 24/7 and we will do our best to respond within 48 hours. Want to know how to use out Live Chat?
How do I track my Zalora parcel?
Step One: Log in to your ZALORA account and click “Track My Orders”. Step Two: You will be a shown a list of all the orders you have made. Once your package has been shipped, the “Track Package” button will be available for further details on the whereabouts of your parcel.
How do I ask a question on Zalora?
For further queries, please contact us on the following services:
- Email. Monday – Friday, 9 AM – 6 PM. EMAIL TO US >
- Chat. Virtual Assistant: 24 hours. Live Chat Support: Monday – Friday, 9 AM – 8 PM. CHAT WITH US >
- Instagram. @zaloramy. FOLLOW US >
- Facebook. FOLLOW US >
How do I return a parcel to J?
The staff will print your J Express Drop Off Return Label to be attached to your package. The printing is free of charge. Note: J can only provide free pouches and packaging tapes at the branch. High-value, fragile, or items delivered in a box packaging – must be brought along with the original box packaging.
Can I cancel my order in ZALORA Philippines?
If you wish to cancel your Order, you may cancel via the Platform. Cancellation is only available for Orders that are not packed. You may reach out to our Customer Service Team via chat here. or drop us an email at [email protected], and our Customer Service Team will advise you accordingly.
Can I return an exchanged item zalora?
RETURNS AND REFUNDS POLICY 9.1 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt, in accordance with our Exchange or Refund/Exchange Policy.
How do I cancel my order on zalora 2021?