How do I lodge a complaint against a company in South Africa?
National Consumer Commission (The) (NCC)
- https://www.thencc.gov.za/
- Email:
- PO Box 36628, Menlo park, 0102.
- The National Consumer Commission , Building C South African Bureau of Standards Campus , 1 Dr.
- 012 428 7000.
- 086 758 4990.
- National Government Directory: State owned enterprises and other public entities.
How do I contact the Ombudsman in South Africa?
We can assist with telephonic queries and/or with logging complaints. Email us at [email protected] or call 0860 800 900. The Ombudsman for Banking Services remains fully operational.
What kind of complaints does the FTC handle?
We collect complaints about hundreds of issues from data security and false advertising to identity theft and Do Not Call violations. We use these complaints to bring cases, and we share them with law enforcement agencies worldwide for follow-up.
When Can a company refuse a refund?
From 1 October 2015, under the Consumer Rights Act you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. But this right is limited to 30 days from the date you purchased the product.
How can ombudsman help me?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
How does the consumer goods and Services Ombudsman deal with complaints?
The Consumer Protection Act makes provision for a Consumer Goods and Services Ombudsman to deal with complaints by consumers. In March 2013 this body was formed and a compulsory code of conduct was signed by the Minister.
How does the CGSO deal with complaints?
The CGSO enforces the Consumer Goods and Services Industry Code of Conduct by receiving and dealing with consumer goods complaints by a consumer free of charge. If you have lodged a complaint with a supplier and the complaint has not been resolved to your satisfaction, you can escalate your complaint to the CGSO.
What is the role of the consumer goods and Services Commission?
We are mandated to mediate disputes and ensure that industry players abide by the Consumer Goods and Services Industry Code of Conduct. If you have lodged a complaint with a supplier and the complaint has not been resolved to your satisfaction, you can escalate your complaint to the CGSO.
What is the role of the Ombudsman?
The function of the Ombudsman will be to resolve complaints by consumers against suppliers (referred to as “participants”) and enforce the Industry Code of Conduct.