How do I activate my NS card?

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Activate your card service code

Hold your OV-chipkaart in front of the OV-chipkaart logo at the bottom right of the NS Ticket Machine and follow the instructions on the screen.
Select ‘Download order’, then the order with card service code and press ‘Akkoord’

How do I get a refund from Nova Scotia?

If you travelled using an e-ticket, mobile ticket or supplemental ticket, you can submit a refund request online. If you travelled using a Railrunner, Dagkaart Hond or Dagkaart Fiets, then you can enter it in the form under the heading ‘Supplemental tickets’. You can also submit a request via Mijn NS.

How do I upgrade to first class in Nova Scotia?

Feel like travelling in style today? Upgrade to 1st class. If you have an NS Flex season ticket, you can switch classes every day….Weekdays

Go to an NS ticket machine.
Scan your OV-chipkaart.
Select ‘Change class’ on the screen.
Select ‘1st class today’
Follow the payment instructions.
Scan your OV-chipkaart again.

Can I check in with NS app?

If you have an NS account, you can log in via the NS-app and reap the benefits: view your latest transactions. receive a notification when you check in and out, and when you forget to check out! link your OV-chipkaart and see how much balance you have on your card.

Do I need to activate my OV chip card?

The OV-chip card is in use for train travel with NS. To use a personal or anonymous OV-chipkaart for NS train journeys the card must be activated for reizen op saldo zonder NS-abonnement (pre-paid travel without NS subscription) unless it was initially purchased from the NS.

How do you use an OV chip card?

You must always check in and out with an OV-chipkaart. At the start of your journey, hold your card against the screen on a gate or card reader. Your card will be checked to ensure you have a valid travel product or sufficient credit. Then the gate will open, or the card reader will beep to confirm.

Do you get meals on First Class trains?

To be eligible for a complimentary meal, you must be travelling with a valid First Class ticket for 70 minutes or more.

Is Thalys First Class worth it?

For a journey over 90 minutes, First Class is worth the extra to me (and I’m not a large person) if it’s not significantly more. First Class cars tend to be quieter as well. Often, booking well in advance, you can get First Class seats for less than Second Class purchased closer to departure date.

What if I forget to check out NS?

Forgotten to check out You have 6 hours to check out at an NS pole or gate after checking in. Make sure to scan your OV-chipkaart on the checkout side. If you cannot check out on time, we will charge you a correction fee or the boarding fee.

Can I top up my OV-chipkaart online?

If you always want enough balance on your OV-chipkaart, you can request ‘Automatic top-up’ via www.ov-chipkaart.nl.

Can you use OV card on bus?

The OV-chipkaart To use public transport in the Netherlands you need an OV-chipkaart: a small card that looks like a credit card that can be used to travel by bus, train, metro, OV-fiets (public transport bike) and even ferry.

Can I transfer money from one OV-chipkaart to another?

Reclaiming or transferring your balance It is unfortunately not possible to transfer your card balance to a new OV-chipkaart, but you can request a refund of your OV-chipkaart balance.

Can we refund OV-chipkaart?

An OV-chipkaart expires after five years. Naturally it is possible that there will still be credit on it at that time. Of course you can request a refund for this. But you can also request a credit refund if your card has not yet expired.