How do I reset my ShoreTel phone?

Posted on by David Darling

How do I reset my ShoreTel phone?

Follow this step-by-step instruction and the phone is starting from scratch:

  1. Type 772667# on the phone keypad.
  2. Enter the default password 1234#
  3. The phone will be reseted and display Factory Test KPD Mode.
  4. Type 25327# (spells clear# ) on phone keypad.
  5. Then the phone will show Clearing Phone Data.

How do I find the IP address of my ShoreTel phone?

INFO (4636) #

  1. To view any of the phone current settings like IP address, subnet mask, gateway, DNS servers, VLAN ID, etc..
  2. If the time is off on the phone, you can view the NTP server option to confirm the phone has an NTP entry and whether the phone is receiving NTP information from the DHCP server.

How do you unassign a ShoreTel phone?

Unassign a phone

  1. Make sure there are no active calls on the phone being unassigned.
  2. Press the Unassign button.
  3. Press Unassign again on the confirmation window that pops up.
  4. The phone will start to unassign the current user.
  5. If the unassign process was successful, the phone will now show the user as Anonymous.

How do I change the IP address on my ShoreTel phone?

Login to ShoreTel Director, select “Application Servers…”, then select “HQ / DVS”, next select the HQ server listed and change the parameter “Host IP Address” to the new IP address.

How do you restart a ShoreTel server?

The first but least informational is to go into Quick Look –> Headquarters (or any other DVS) then you will see just the ShoreTel services. At the bottom of the page you will see two buttons, Stop All and Start All. By clicking these buttons you can stop and restart the ShoreTel services.

How do I reset my ShoreTel password?

How do I change my password? Login to voicemail. From the menu, press 7 for Mailbox options. Press 4 to set the password.

How do I set up my ShoreTel phone?

Connect Power over Ethernet: Connect one end of the Ethernet cable to the Ethernet port on the ShoreTel IP Phone. 2. Connect the other end of the Ethernet cable to a network wall port that supports Power over Ethernet. After a few seconds, the ShoreTel IP Phone powers on and runs through a series of system tests.

How do you change the extension on a phone?

On the Phone System menu, click Users. Right-click in the row that contains the user whose phone number or extension you want to change, and then click Change Phone Number or Extension. The Change Phone Number or Extension dialog box appears.

How do I logout of my ShoreTel phone?

In order to logoff extension from the phone and send back to home phone

  1. Press the Voice Mail button.
  2. Enter your password.
  3. Press 7 – Options.
  4. Press 3 – Reassign.
  5. Press 2 – Log off this telephone.

How do I access ShoreTel director?

How to Access Shoreware Director

  1. Click to place your cursor in the address bar at the top of your browser window.
  2. Type “/ShorewareDirector” and press “Enter.”
  3. Type your user name in the “User ID” text field.
  4. Click the “Login” button to access the Shoreware Director interface.

How do I unlock my shoretel account?

An Authorized Contact can unlock a user by doing the following: If you are an Authorized Contact (Phone Manager or Decision Maker), log into https://portal.shoretelsky.com/ with your username (typically your email address) and user password.

How do I connect my ShoreTel phone to my computer?

Connect one end of ETHERNET CABLE C to the PC port on the ShoreTel IP Phone. 3. Connect the other end of ETHERNET CABLE C to the Ethernet port on a PC or laptop.

How do I log into my phone system?

To sign in with your phone instead of a password, you need an Android phone with a screen lock.

  1. Go to your Google Account.
  2. In the navigation panel, tap Security.
  3. Under “Signing in to Google,” tap Use your phone to sign in. Set it up.
  4. Follow the on-screen steps.

How do I use my ShoreTel phone?

Lift handset. Dial 4-digit extension number or press the speed dial line appearance button if speed dial has been set up for you….TO PLACE AN EXTERNAL TELEPHONE CALL:

  1. Lift handset.
  2. Dial your trunk access code 9 and the telephone number for local calls.
  3. For long distance calls, dial 9+1+AC+telephone number.

How do I change the extension on my shoretel phone?

REASSIGN EXTENSION TO ANY PHONE

  1. Press # #.
  2. Enter the extension number you wish to reassign.
  3. Enter the password for that extension.
  4. Press Option 7, Mailbox Options.
  5. Press Option 3, Reassign Your Extension.
  6. Press Option 1, Assign YourExtension To This Telephone.

How do phone number extensions work?

Extensions allow companies to route callers to various departments through a single phone number. Dialing an extension is simple—just call the phone number, and enter the extension when prompted. If you’re feeling overwhelmed or not sure when to enter the extension, we’re here to help!

How do I telnet into a ShoreTel phone?

Telnet Commands for ShoreTel Phones

  1. From the ShoreTel Director server, open CMD and enter: cd “C:\Program Files\Shoreline Communications\Shoreware Server”
  2. Next, enter: phonectl -pw 1234 -telneton X.X.X.X.
  3. Now you can telnet to the phone IP address.