What happens if I get a refund from eBay but package came?
Unfortunately, eBay can not force the buyer to repay the refund, or return the item to you. All you can do is message the buyer again – ask if he wants to return it or pay for it – that might get a response.
How long does an eBay refund take through PayPal?
Refund Basics For purchases made with your credit or debit card, the refund can take up to 30 days to show up on your account. If you bought the item using your bank account or PayPal balance, the balance will be credited to your PayPal account. Funds can take three to five days to arrive in your account.
Is eBay seller responsible for lost package?
Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.
Does eBay refund for lost packages?
If your item has gone missing, or if it’s damaged or faulty, most sellers are happy to work with you to resolve the issue. Either way, you’re covered by the eBay Money Back Guarantee. If you’re still waiting for your item to arrive, you can check to see when it’s due to be delivered.
What happens if buyer claims item not received?
Send a message to your buyer, provide empathy, and let them know that you will do your best to resolve this dispute for them….How to Address an “Item Not Received” Claim
- Notifying eBay.
- Notifying PayPal.
- Contacting their local postal carrier.
- Opening a case with the postal carrier involved.
What happens if you never receive your eBay item?
If your item hasn’t arrived, you’re protected by the eBay Money Back Guarantee and can ask the seller for a refund. Some sellers may also be able to send you out a replacement item, if they have one.
Does PayPal refund money if item not received?
My order never arrived If your order never shows up and the seller can’t provide proof of shipment or delivery, you’ll get a full refund. It’s that simple. Open a dispute in the Resolution Center to get the process started.
Do eBay refunds go to PayPal?
Once you issue a refund, you can ask for the item you sold to be returned to you — however, depending on the value of the item, this might not be worth it. You can also issue eBay refunds directly through PayPal, the platform that actually processes eBay payments.
What happens if eBay buyer claims item not received?
If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. To improve your help experience, please sign in to your account.
Is seller responsible for lost package?
Your item was delivered by a courier If you agreed to them, it’s not the seller’s responsibility if your order has gone missing. If your item wasn’t delivered to the location you agreed, it’s the seller’s legal responsibility to sort out the issue. You can ask them to redeliver your item.
Can PayPal help me get a refund?
Ask For a Refund There’s no button for refund requests on PayPal. However, sellers can manually issue a refund up to 180 days after a transaction. If you haven’t, contact the seller and ask for a refund. If they’re not sure how to issue one, all they have to do is look up the transaction in their records.
Is it better to refund through eBay or PayPal?
eBay! That is if you want a refund of your fees and want to avoid a defect. If you do it through PayPal you won’t get a refund of FVF fees and eBay may consider it a seller initiated cancellation.
Does eBay usually side with buyer?
Ebay doesn’t know what the seller shipped or what the buyer received and they don’t know what the buyer sent back or what the seller received, so they almost always take the buyers side.
Will PayPal refund me if item not received?
Does PayPal cover items not received?
Protection you can count on. If you don’t receive the item that you ordered, or it shows up significantly different from its description, you may qualify for Purchase Protection, and we’ll reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.
Can you get scammed through PayPal?
Despite its advantages, however, PayPal still has one thing in common with traditional credit card payments: fraud. Like any other payment processor, PayPal faces a ceaseless onslaught of scams and fraud attempts trying to take money out of someone else’s pocket.
Does seller ever win case eBay?
You never win the case, even with a damaged package and insurance claim granted, you still get negative feedback and ebay wont remove it. It never gets removed no matter what you do. Ebay alway sides with the buyer never the seller.